• Q: Where is your office and how do I get there?
  • A: Our office is located on the premises of the Hilton Hotel at Piscadera Bay. Once at the Hilton Hotel, you will have to pass security and head left to the parking area. Most of the time, security can provide further directions. We are located in the 2nd yellow building by the open area next to the tennis court. Our entrance is facing the ocean, so you will have to walk around.The semi submarine departs from the Hilton Hotel at the pier. Once in the lobby of the Hotel facing the beach, take the path to the right and it will take you to the pier. So if you already have a reservation, you can head directly to the semi submarine and our staff will take care of you.
  • Q: I am claustrophobic; can I go on the submarine tour?
  • A: Yes, and it may help you with this problem. Persons with claustrophobia, who have gone on the submarine, report being surprised that you tend to focus out through the viewport into the wide open ocean space rather than inside the submarine of itself. Unlike on an aircraft where the windows are high and you cannot see anything interesting outside for most of the trip, in the submarine, you sit facing the window and there are viewports all around and a large view port in front of the pilot that all can see out. Most of all you are not stuck in the submarine for the full tour if you really feel the need to disembark. It is best to notify your co-Pilot of your condition and sit close to him or her. In the event that you are very uncomfortable, we will be able to quietly get the Pilot to surface as well as request for the return of the passenger vessel. It takes a short time and we will partially or fully refund you. The submarine is a large vessel that can accommodate up to 48 passengers comfortably. You can stand, sit and walk into and out of the submarine very easily.
  • Q: I find the submarine tour to be expensive…
  • A: Atlantis is not a cheap tour, we agree but it offers excellent quality due to its uniqueness, high tech nature and professionalism. To be taken underwater we must be in a highly sophisticated and safe vessel. Atlantis offers a number of discounted rates for children, teens; families, honeymooners etc, so we can work out a deal for you. Our customers say that they will definitely recommend the tour to others and that it was worth it.
  • Q: Is the submarine tour safe?
  • A: Atlantis Curacao was established in October 1990 and has had no major incidents. In fact in all the islands Atlantis operates its fleet of 13 submarines we have carried over 12 million passengers without any serious incidents. We are certified by American Bureau of Shipping standards annually. All systems on the submarine are duplicated and the vessel floats to the surface when it is not powered. There is a surface control vessel that stays with the submarine throughout the tour and is in constant communication. We are proud of our highly professional staff, who are drug and alcohol free based on our random drug testing program. Our safety audits and stringent requirements for insurance purposes are a check and balance as we report conformance to all standards to our head office and insurers.
  • Q: Is there an age restriction?
  • A: No, but there is a height restriction as children should be at least three feet in height, since the safety equipment on board is not recommended for children under that height. All children meeting the height requirement (and up to 12 years old) should be paid for irrespective of age.
  • Q: Do you provide a shuttle service?
  • A: No, you can either take a short 5 to 10 minute taxi ride from the hotel area to our shop located downtown or take the local bus service. Check with your hotel guest services for transport options.
  • Q: I am pregnant; will I be able to go on the submarine?
  • A: Congratulations, and if you are between one to four months and not experiencing any problems, you should be fine. It would just depend on your tolerance to the motion on the shuttle boat that takes you to the submarine. Hardly any motion is felt as the submarine glides around underwater and you are sitting in air conditioned comfort. If you are over four months and may have discomfort seated for 50 minutes and slightly leaning forward to see out the viewport you may want to consider carefully. Also, we apologize but there are no bathrooms on board.
  • Q: Can a wheel chair guest or differently abled guest go on the submarine?
  • A: Yes but it depends on the mobility of the individual as guests need to descend 11 steps on their own into the vessel. Permission should be obtained from Operations department through the Reservations staff and it will also be dependent on the weather and sea conditions. Visually and hearing impaired guests are welcomed but for your safety and comfort the Reservations staff should be advised at the time of the Reservations.
  • Q: How do I get to the Atlantis Center Office?
  • A: Our office is located on the premises of the Hilton Hotel at Piscadera Bay. Once at the Hilton Hotel, you will have to pass security and head left to the parking area. Most of the time, security can provide further directions. We are located in the 2nd yellow building by the open area next to the tennis court. Our entrance is facing the ocean, so you will have to walk around.The semi submarine departs from the Hilton Hotel at the pier. Once in the lobby of the Hotel facing the beach, take the path to the right and it will take you to the pier. So if you already have a reservation, you can head directly to the semi submarine and our staff will take care of you.